6 Months Warranty
The panel workshop under Takaful Ikhlas provide quality repairs to your vehicle. A Six (6) month warranty the repaired works.
Jerneh 24 hours toll free line and hotline
Two dedicated tele-services lines (toll free line, 1-300-88-0128 and hotline, 603-21163366) will be manned by our experienced customer service officers to provide claims, home assist and roadside assistance services.
Free towing service
Jerneh helpline pay for your towing charges when your car breaks down including minor road repair (labour only) if necessary, up to RM200. If you are involved in an accident and towing required, Jerneh helpline pays for the towing fees up to RM200.
Alternative Travel Assistance Referral
If your car cannot be repaired on time and travel schedule might be delayed, Jerneh helpline shall assist in organizing some means of transport for you to carry on with the journey. All expenses and related charges shall be borne by you.
Hotel accommodation assistance referral
When your car break down and you require hotel recommendation, Jerneh helpline may at your request assist in providing information on hotel accommodation. All expenses and related charges shall be borne by you.
Interpreter service also provided for medical reasons.
Upon your request Jerneh helpline will make appointment on your behalf or refer you to any clinic or medical centre of your choice. All expenses and related charges shall be borne by you.
Transmission of information
If the event of an emergency, Jerneh helpline will upon request keep your immediate family members or employer informed of any urgent situation. However, Jerneh helpline shall not be liable for non-delivery of message if the recipient cannot be located.
Repatriation of vehicle assistance referral
If the vehicle repair cannot be carried out locally or in a workshop, Jerneh helpline shall tow the vehicle to your house/residence. All expenses and related coast in excess of RM200 shall be borne by you.
Chauffeur assistance referral
If you are not able to drive your car home after an accident or you do not want to leave your car at the place of accident, Jerneh helpline will assist in arranging a qualified chauffeur to drive the vehicle back to your home/residence. All expenses and related costs shall be borne by you.
Emergency medical evacuation assistance
If medical necessary, Jerneh helpline will evacuate you from the place of injury to the nearest medical centre or hospital. All expenses and related costs shall be borne by you.
24 hours police assistance
Should you encounter an emergency or distress situation which requires polices assistance, e.g. a car theft, robbery or road bully incident, Jerneh helpline will be able to provide you with the address and telephone numbers of the nearest police station